FAQ’s for Oricom Babysense7
Q. Is it a medical device?
A. Babysense7 is included as a medical device on the Australian Register of Therapeutic goods (ARTG No. 97479).
Q. Is it simple to set up and easy to use?
A. Yes, extremely simple to set up and operate, however we strongly recommend the user guide instructions be followed and functionality regularly tested.
Q. Is it portable?
A. Yes, it uses 4xAA Alkaline batteries (not supplied) so you can move it easily.
Q. I’ve read that the babysense7 monitor runs on batteries. How long (on average) will the batteries normally last before needing to change them?
A. The babysense7 is Powered by 4 x AA, 1.5-volt Alkaline batteries (not supplied). Power consumption is approximately 1mA. Battery life is approximately 6 months using high quality alkaline batteries.
Q. Can it be used in cribs, bassinets, travel cot?
A. Yes, as long as the base is rigid and a suitable mattress is used and you must ensure that excess cords are secured under the mattress out of reach of baby or other infants. Modifications may be required to the bassinet for sensor pad wiring access and controller unit placement. For further advice please consult an Oricom Representative.
Q. How many sensor pads does it have?
A. It comes with two highly sensitive sensor pads that cover the area of a standard sized crib or cot.
Q. What age groups is it suitable for?
A. It is suitable for healthy infants up to one year (12 months) of age (it cannot be used for children or adults).
Q. If I have twins, can I use with both babies in one cot?
A. No you will need to have babies in separate cots, each with its own Babysense7 monitor.
Q. Lights on Control unit do not illuminate when turned ON?
A. Batteries are not inserted incorrectly or may be flat. Check batteries are inserted in the Control unit observing the correct polarity. Control unit requires 4 x AA 1.5V Alkaline batteries (not supplied).
Q. Low battery voltage warning (red light) on the Control Unit is flashing?
A. Batteries are low, replace all 4 batteries.
Q. Alarm goes off after a few hours
A. The mattress is not touching the sensor pads.
The mattress is raised (there is an object near the sensor pads).
Two sensor pads are connected but the baby is not yet crawling.
Only one sensor pad is connected and the baby has crawled off the sensor pad.
The mattress does not enable adequate transfer of baby movement – The compositions of some cot mattresses may not conduct vibrations associated with babies breathing movement and may not be suitable with Babaysense7.
Do not use Babysense7 with a memory foam mattress.
Make sure that the mattress and sensor pads are touching.
Make sure that there are no objects next to the sensor pads.
Connect sensor pads as per the user manual. If baby is not yet able to crawl, use only one sensor pad – and make sure sensor is placed underneath baby’s location in bed to ensure greater relative sensitivity.
Place a sheet of plywood (not supplied) under the sensor pad so that the sensor pad and the mattress will be tightly pressed together.
Q. Delayed alarms while taking the baby out of the bed
A. Performance test is not correct.
Do not conduct performance test by taking the baby out of bed and waiting for the alarm to go off. Kindly conduct performance test according to the performance test instruction in user guide.
The alarm does not go off within 20 seconds when performing the correct performance test
Environmental Influences detected by the sensor pads, such as wind, fan, air-conditioner, toy mobile vibrations.
Perform a test which will detect the source of the movement that the device detects, eg; sources of wind such as air conditioner, an open window or a fan, movements of baby mobile (which can vibrate even if it’s not turned on) walking around the bed area or an intercom placed near the bed with intense transmission levels. Eliminate sources of wind, remove the mobile etc. After neutralising all environmental interruptions, perform the test again.
Q: Can I use the Babysense7 on my 13-month-old infant?
A: Babysense7 is intended for healthy newborn infants from birth and up to 1 year of age.
Babysense7 is set to recognize a defined breathing movement rate of infants within this age group (the alarm sounds if breathing stops for 20 seconds or if the breathing rate slows to below 10 breaths per minute).
Q. Can I use Babysense7 if my infant needs constant medical supervision?
A. No. You should contact your GP or medical specialist and seek their advice on what alternative suitable methods of monitoring your infant are available.
Q. Why is it recommended that only one pad be used in a bassinette?
A: The Babysense7 detects the movement produced by a baby’s breathing. A newborn, being smaller, may not have as much movement than a 3 or 4-month-old baby, and when two sensor pads are connected it does reduce the sensitivity of the pads, a little, no problem for an older baby but maybe a little more difficult to detect the movement for a new born baby. This is why it is always best to follow the instructions in the user guide including performing a regular (daily) test of the monitor.
Babysense7 is intended for use as an Infant Apnoea Alarm.
ALWAYS READ THE LABEL AND USER GUIDE, USE ONLY AS DIRECTED.
Q: How long does the Parent unit battery last?
A: A fully charged Parent unit will last about 6.5 hours with normal use. To speed up charging, charge the Parent unit when it’s switched off. You can also charge the Parent unit and use it at the same time, but it’ll charge slower and take longer to fully charge.
Q: How do I replace the battery?
A: You should only use a Lithium 3.7V 2500mAh 9.25Wh battery from our Customer Support. Call us on 1300 889 785 when you need to replace it. When you get it, take off the battery compartment cover and pull the tab inside to get the old battery out. Then insert your new battery and put the cover back on.
Q: How do I attach my Baby unit to a wall?
A: You get some screws and plugs with your baby monitor. Here’s what to do:
1) Make sure the wall can support the Baby unit.
2) Make sure the power plug can reach the power socket.
3) Check that you aren’t drilling into any hidden wiring or plumbing. Oricom isn’t responsible for any damage or injury caused while trying to wall mount your Baby unit.
4) Use a pencil to mark where you want your Baby unit.
5) Check the reception strength of the Baby unit and its camera angle before drilling two 5mm holes, 37mm apart.
6) Install supplied plugs and screws then hang your baby unit.
Q: My Parent/Baby unit isn’t working. What should I do?
A: Check that:
1) Power cables are plugged in and switched on at the wall socket
2) Batteries are installed correctly and fully charged
3) The units are turned on
4) The Parent unit isn’t too far from the Baby unit(s) (large obstructions or other electrical devices might affect the signal between the Parent and Baby unit). Sometimes unplugging the power cables, waiting about 20 seconds, and then plugging them back in can help. If you do this, you’ll need to allow about a minute for Parent and Baby unit(s) to link.
Q: My Parent/Baby unit is making a high-pitched noise. What should I do?
A: They might be too close together. Make sure they’re at least 2-3 metres apart.
Q: How do I reset my Parent unit?
A: In Menu, tap Oricom Help then tap Factory Reset.
Q: How do I reset my Baby unit?
A: Within three seconds of the Baby unit starting, press and hold down the night light and lullabies buttons for about five seconds.
Q: Why is my Parent unit beeping?
A: The Parent unit beeps when:
1) Your units aren’t linking – see page 3 of the User Guide.
2) There’s a problem with mains or battery power
3) A crying alert is switched on – see page 25 of the User Guide.
Q: How do I pair the Parent unit to a camera?
A: Select the camera menu. Next, select which camera you need to pair, and the on-screen instruction will ask you to turn on the camera and press and hold down the night light button.